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MANAJEMEN LAYANAN TEKNOLOGI INFORMASI
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ILMU TEKNIK
TEKNIK ELEKTRO DAN INFORMATIKA
Sistem Informasi
980249 MLTI (36583 P1 41010) 212
Pertemuan 08 - Service Design
212.M08.SERVICE DESIGN
212.M08.SERVICE DESIGN
Materi minggu ke-8 tentang Service Design
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212.M08.SERVICE DESIGN.pdf
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◄ Kelas Online MLTI 212
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Pengumuman
RPS Manajemen Layanan Teknologi Informasi
Kelas Hybrid MLTI 212
202.M01.MLTI.Konsep Dasar
Forum Pengayaan Materi
Kelas Hybrid MLTI 212
Forum Pertemuan 02
Kelas Hybrid MLTI 212
202.M02.IT SERVICE AS A PRACTICE
Forum Paparan Pertemuan 03
Life Cycle Layanan TI
202.M04-ITSM LIFECYCLE
Pembentukan Tim
Kelas Online MLTI 212
ITSM Concepts
Service Operation
Service Operation: Function
Service Operation Process: Event Management
Service Operation Process: Incident Management
Service Operation Process: Problem Management
Service Operation Process: Request Fulfillment
Service Operation Process: Access Management
Kelas Online MLTI 212
LKM-M08: SLA Layanan TI
Kelas Online MLTI 212
212.M09.Life Cycle-PBA-UP
Kelas Online MLTI 212
Kelas Online MLTI 212
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LKM-M08: SLA Layanan TI ►
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Course sections
General
Pertemuan 01 - Pengelolaan Layanan TI
Pertemuan 02 - Kebijakan TI di Indonesia
Pertemuan 03 - Business-IT Alignment
Pertemuan 04 - ITSM Life Cycle
Pertemuan 05 - ITSM Life Cycle
Pertemuan 06 - ITSM Concepts
Pertemuan 07 - Process dan Function
Pertemuan 08 - Service Design
Pertemuan 09 - IT Service Portfolio (PBA)
Pertemuan 10 - IT Service Portfolio (PBA, UP)
Pertemuan 11 - IT Service Portfolio (UP)
Pertemuan 12 - Service Level Agreement
UAS