PENDEKATAN MANAJEMEN MUTU

Materi pada tpok 4 adalah pendekatan Manajemen Mutu :

  1. ISO 9000 series
  2. TQM
  3. Six Sigma
Buku sumber yang dijadikan rujukkan antara lain:
  1. Knowles, G. (2011). Quality management. Bookboon.
  2. Goetsch, D. L., & Davis, S. (2014). Quality management: Introduction to total quality management for production, processing, and services. Prentice Hall.
  3. Foster, S. T., (2017). Managing quality: Integrating the supply chain, New Jersey: Pearson Prentice Hall.
  4. Pyzdek, T., & Keller, P. (2013). The handbook for quality management. McGraw-Hill,.
  5. Jones, E. (2014). Quality management for organizations using lean six sigma techniques. CRC press.
  6. Hoyle, D. (2007). Quality management essentials. Routledge.
Gunakan buku-buku tersebut untuk rujukan dalam membahas tiga materi pada topik 4 ini


Click 06 David Hoyle (2007) Quality Management Essentials.pdf link to view the file.