MANAJEMEN MUTU

Fokus pada Pelanggan dalam Manajemen Mutu,

Sumber rujukan:

1. Knowles, G. (2011). Quality management. Bookboon.
2. Goetsch, D. L., & Davis, S. (2014). Quality management: Introduction to total quality management for production, processing, and services. Prentice Hall.
3. Foster, S. T., (2017). Managing quality: Integrating the supply chain, New Jersey: Pearson Prentice Hall.
4. Pyzdek, T., & Keller, P. (2013). The handbook for quality management. McGraw-Hill,.
5. Jones, E. (2014). Quality management for organizations using lean six sigma techniques. CRC press.
6. Hoyle, D. (2007). Quality management essentials. Routledge.