MANAJEMEN MUTU

Pada Topik 9  ini, dipersilahkan kelompok 8 untuk mempelajari bahan dari buku sumber:

1. Knowles, G. (2011). Quality management. Bookboon.
2. Goetsch, D. L., & Davis, S. (2014). Quality management: Introduction to total quality management for
3. Pyzdek, T., & Keller, P. (2013). The handbook for quality management. McGraw-Hill,.
4. Jones, E. (2014). Quality management for organizations using lean six sigma techniques. CRC press.
5. Hoyle, D. (2007). Quality management essentials. Routledge.