MANAJEMEN MUTU

SUMBER RUJUKKAN YANG DIGUNAKAN :

1. Knowles, G. (2011). Quality management. Bookboon.
2. Goetsch, D. L., & Davis, S. (2014). Quality management: Introduction to total quality management for production, processing, and services. Prentice Hall.
3. Pyzdek, T., & Keller, P. (2013). The handbook for quality management. McGraw-Hill,.