Etik dan CSR dalam Manajemen Mutu
Materi bersumber dari Buku-buku yang telah di rekomendasikan
1.Knowles, G. (2011). Quality
management.
Bookboon.
2.Goetsch, D. L., & Davis, S. (2014). Quality
management: Introduction to total quality management for production,
processing, and services.
Prentice Hall.
Click 06 David Hoyle (2007) Quality Management Essentials.pdf link to view the file.