MANAJEMEN MUTU

1.Knowles, G. (2011). Quality management. Bookboon.

2.Goetsch, D. L., & Davis, S. (2014). Quality management: Introduction to total quality management for production, processing, and services. Prentice Hall.

3.Foster, S. T., (2017). Managing quality: Integrating the supply chain, New Jersey: Pearson Prentice Hall.

4.Pyzdek, T., & Keller, P. (2013). The handbook for quality management. McGraw-Hill,.

5.Jones, E. (2014). Quality management for organizations using lean six sigma techniques. CRC press.

6.Hoyle, D. (2007). Quality management essentials. Routledge.