IMPLEMENTASI MANAJEMEN MUTU DAN BUDAYA MUTU
SUMBER RUJUKAN :
1.Knowles, G. (2011). Quality
management.
Bookboon.
2.Goetsch, D. L., & Davis, S. (2014). Quality
management: Introduction to total quality management for production,
processing, and services.
Prentice Hall.
3.Foster, S. T., (2017). Managing
quality: Integrating the supply chain, New Jersey: Pearson Prentice Hall.
4.Pyzdek, T., & Keller, P. (2013). The
handbook for quality management. McGraw-Hill,.
Click Matriks Pokok Bahasan QM.xlsx link to view the file.