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MANAJEMEN LAYANAN TEKNOLOGI INFORMASI
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ILMU TEKNIK
TEKNIK ELEKTRO DAN INFORMATIKA
Sistem Informasi
980249 MLTI (36583 P1 41010) 212
Pertemuan 03 - Business-IT Alignment
202.M02.IT SERVICE AS A PRACTICE
202.M02.IT SERVICE AS A PRACTICE
Click
212.M03.MLTI-IT as a Services.pdf
link to view the file.
Silahkan dibaca terlebih dahulu file materi minggu ini 🙂
632.3KB PDF document
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◄ Kelas Hybrid MLTI 212
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Pengumuman
RPS Manajemen Layanan Teknologi Informasi
Kelas Hybrid MLTI 212
202.M01.MLTI.Konsep Dasar
Forum Pengayaan Materi
Kelas Hybrid MLTI 212
Forum Pertemuan 02
Kelas Hybrid MLTI 212
Forum Paparan Pertemuan 03
Life Cycle Layanan TI
202.M04-ITSM LIFECYCLE
Pembentukan Tim
Kelas Online MLTI 212
ITSM Concepts
Service Operation
Service Operation: Function
Service Operation Process: Event Management
Service Operation Process: Incident Management
Service Operation Process: Problem Management
Service Operation Process: Request Fulfillment
Service Operation Process: Access Management
Kelas Online MLTI 212
212.M08.SERVICE DESIGN
LKM-M08: SLA Layanan TI
Kelas Online MLTI 212
212.M09.Life Cycle-PBA-UP
Kelas Online MLTI 212
Kelas Online MLTI 212
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Course sections
General
Pertemuan 01 - Pengelolaan Layanan TI
Pertemuan 02 - Kebijakan TI di Indonesia
Pertemuan 03 - Business-IT Alignment
Pertemuan 04 - ITSM Life Cycle
Pertemuan 05 - ITSM Life Cycle
Pertemuan 06 - ITSM Concepts
Pertemuan 07 - Process dan Function
Pertemuan 08 - Service Design
Pertemuan 09 - IT Service Portfolio (PBA)
Pertemuan 10 - IT Service Portfolio (PBA, UP)
Pertemuan 11 - IT Service Portfolio (UP)
Pertemuan 12 - Service Level Agreement
UAS