Case Study 3

Make a summary about improving SERVQUAL in banking industry based on journal provided about Ghana Commercial Bank!

Instruction:

  1. This assignment is an individual task
  2. Summary is written in Ms. Word, A4 page size, font Times New Roman 12 pt., spacing 1, margin 3,3,3,3 cm
  3. Summary should have minimum 500 words
  4. File name: Casestudy3_Name